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Customer Support 客户支持 Skills Hub

面向 Claude Skills、Codex Skills、Gemini Skills、Kimi Skills、GLM Skills 和团队流程的 Customer Support 客户支持 分类页。

Claude Skills Codex Skills Gemini Skills Kimi Skills GLM Skills ChatGPT Skills

如何筛选

先看这个分类覆盖的 Agent 和工作流,再进入具体 Skill 详情页核对任务边界、README 摘要、安装方式和输出格式。

适用方式

这个分类用于组织客服回复、工单分流、帮助中心内容、FAQ 创建、升级流程和客户反馈分析相关的 Agent-ready Skills。所有子分类页复用同一个 Skills 模版,方便团队快速比较分类,并适配 Claude、Codex、Gemini、Kimi、GLM 或内部 SOP。

可使用的 AI Agent 与模型

Claude SkillsCodex SkillsGemini SkillsKimi SkillsGLM SkillsChatGPT Skills

适合落地为

Claude SkillsCodex SkillsGemini SkillsKimi SkillsGLM Skills团队 SOP

精选 Skills 资源

来自 FynnZhang 设计师工具库与手动整理的可用 Skill、MCP、Agent 和金融 API 资源。

veniceai/venice-crypto-rpc
Skills by Venice.ai Venice.aiAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Skills by Venice.ai」集合:JSON-RPC proxying for supported crypto networks。

来源: github.com
netlify/netlify-frameworks
Skills by Netlify Team Netlify TeamAwesome Agent SkillsOfficial Skills

来自 Awesome Agent Skills「Skills by Netlify Team」集合:Deploy web frameworks with SSR support。

来源: github.com
expo/native-data-fetching
Skills by Expo Team Expo TeamAwesome Agent SkillsOfficial Skills

来自 Awesome Agent Skills「Skills by Expo Team」集合:Network requests, API calls, caching, and offline support。

来源: github.com
openai/netlify-deploy
Skills by OpenAI OpenAIAwesome Agent SkillsOfficial Skills

来自 Awesome Agent Skills「Skills by OpenAI」集合:Automate Netlify deployments with CLI auth, linking, and environment support。

来源: github.com
binance/spot
Skills by Binance BinanceAwesome Agent SkillsOfficial Skills

来自 Awesome Agent Skills「Skills by Binance」集合:Place and manage spot trading orders on Binance via API key authentication, supporting mainnet and testnet。

来源: github.com
deanpeters/customer-journey-map
Product Manager Skills by Dean Peters Product Manager Skills by Dean PetersAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Product Manager Skills by Dean Peters」集合:Map customer experience across touchpoints using the NNGroup framework。

来源: github.com
deanpeters/jobs-to-be-done
Product Manager Skills by Dean Peters Product Manager Skills by Dean PetersAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Product Manager Skills by Dean Peters」集合:Understand customer objectives using the JTBD framework。

来源: github.com
deanpeters/problem-statement
Product Manager Skills by Dean Peters Product Manager Skills by Dean PetersAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Product Manager Skills by Dean Peters」集合:Frame customer problems with evidence before jumping to solutions。

来源: github.com
deanpeters/customer-journey-mapping-workshop
Product Manager Skills by Dean Peters Product Manager Skills by Dean PetersAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Product Manager Skills by Dean Peters」集合:Guide journey mapping sessions with pain point identification。

来源: github.com
deanpeters/discovery-interview-prep
Product Manager Skills by Dean Peters Product Manager Skills by Dean PetersAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Product Manager Skills by Dean Peters」集合:Plan customer interviews using Mom Test style based on research goals。

来源: github.com
phuryn/ideal-customer-profile
Product Management Skills by Pawel Huryn Product Management Skills by Pawel HurynAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Product Management Skills by Pawel Huryn」集合:Identify ICP with demographics, behaviors, and JTBD。

来源: github.com
phuryn/customer-journey-map
Product Management Skills by Pawel Huryn Product Management Skills by Pawel HurynAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Product Management Skills by Pawel Huryn」集合:Map customer journeys with touchpoints, emotions, and opportunities。

来源: github.com
phuryn/market-segments
Product Management Skills by Pawel Huryn Product Management Skills by Pawel HurynAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Product Management Skills by Pawel Huryn」集合:Identify 3-5 customer segments with JTBD and product fit。

来源: github.com
phuryn/interview-script
Product Management Skills by Pawel Huryn Product Management Skills by Pawel HurynAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Product Management Skills by Pawel Huryn」集合:Create structured customer interview scripts with JTBD probing。

来源: github.com
addyosmani/accessibility
Skills by - Google Chrome team - Addy Osmani (Web Quality) - Google Chrome team - Addy Osmani (Web Quality)Awesome Agent SkillsOfficial Skills

来自 Awesome Agent Skills「Skills by - Google Chrome team - Addy Osmani (Web Quality)」集合:WCAG compliance, screen reader support, and keyboard navigation。

来源: github.com
NVIDIA/Megatron-Bridge/adding-model-support
Skills by NVIDIA NVIDIAAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Skills by NVIDIA」集合:Guide for adding support for new LLM or VLM models in Megatron-Bridge。

来源: github.com
NVIDIA/TensorRT-LLM/perf-host-optimization
Skills by NVIDIA NVIDIAAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Skills by NVIDIA」集合:Profiles and optimizes TensorRT-LLM host/CPU overhead using line_profiler (with nsys support planned)。

来源: github.com
redhat/cve-skillpack
Skills by RedHat RedHatAwesome Agent Skillscatalog.redhat.com

来自 Awesome Agent Skills「Skills by RedHat」集合:Understand CVEs, check product lifecycle status, gather diagnostics, and file support cases at the right severity — essential Red Hat skills for everyday operations。

来源: github.com
muthuishere/hand-drawn-diagrams
Development and Testing Development and TestingAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Development and Testing」集合:Generate hand-drawn Excalidraw diagrams from a prompt — animated SVG, hosted edit link, and PNG export. Works with Claude Code, Codex, Gemini CLI, and any agent supporting standard skill paths。

来源: github.com
zw008/VMware-AIops
Specialized Domains Specialized DomainsAwesome Agent SkillsGitHub

来自 Awesome Agent Skills「Specialized Domains」集合:AI-powered VMware vCenter/ESXi monitoring and operations: inventory queries, health/alarms, VM lifecycle (create, delete, snapshot, clone, migrate), vSAN management, Aria Operations analytics, and scheduled log scanning. Supports Claude Code, Gemini CLI, Codex, Aider, Trae, Kimi, and MCP。

来源: github.com

核心工作流

上下文与输入准备

为Customer Support 客户支持任务定义资料来源、约束、目标、输出格式和质量标准。

Agent 执行流程

通过 Claude Skills、Codex Skills、Gemini Skills、Kimi Skills、GLM Skills 或其它 Agent 执行任务,并设置清晰检查点。

审核与复用交接

把结果整理成检查清单、可复用提示词、运营备注或实现交接材料。

典型输出

客服回复草稿
工单分流规则
FAQ 草稿
升级检查清单
反馈主题

常见问题

Customer Support 客户支持 Skills 能用于 Claude、Codex、Gemini、Kimi 和 GLM 吗?

可以。这个分类按模型灵活的 Skills Hub 方式组织,同一套流程可以落成 Claude Skill、Codex Skill、Gemini Skill、Kimi Skill、GLM Skill 或团队 SOP。

为什么所有分类页使用同一个模版?

统一模版能让目录更容易浏览:每个分类都用同样结构展示支持的 Agent、核心流程、典型输出和常见问题。